portfolio
experience
Design Thinking
Solving problems using research insights and creating practical solutions for employee training programs.
Using research, student feedback, coupled with university and student goals to create some of the highest ranked courses in our university department.
Product Design
Designing responsive websites, mobile features, and an end-to-end mobile app using both Material Design and HIG.
Conducting research, creating lo-fi and mid-fi wireframes, UI elements, hi-fi design mockups, and interactive prototypes.
Collaboration
Working closely within distributed teams from marketing, sales, IT, and leadership on a variety of projects from international contracts, to RFPs, to propositions for improved training documentation & asset management.
Communication
Presenting annual center reports focused on key metrics (KPIs), center achievements, and collective goals.
Entrusted to present on behalf of my organizations at local, regional, and national conferences.
about
Thanks for stopping by to learn more about me! I’m Gwendolyn, a former instructor, course designer, and trainer turned UX designer.
You may be wondering why product/user experience design? That’s fair.
Truth is, user-centric design has always been at the core of my work, whether I was creating some of the highest-ranked courses in our university department using the ADDIE model, researching areas of frustration among our immigration advisors and applying design-thinking to iterate on and visualize our training assets, or leading a team as we gathered customer feedback, poured over data and metrics to understand root issues in our student-teacher communication, and then applied our research findings to become a top 10 center for customer success and satisfaction. UX Design was the most logical next step in my journey and professional growth.
I truly believe that all digital products are educational in nature, as we learn from our customers’ needs and behaviors, help users understand the benefit and value that only our product or service can offer, and encourage them to dive deeper into their use, experience, and investment. Developing people and digital products in this way is what gets me out of bed each morning, and learning how to make things useful, relatable, and of value to users is how I develop myself daily.
My professional growth as a designer is of great importance to me, and I am looking to continue my career with companies that believe in educating, engaging, and supporting their customers. I want to be part of the teams that contribute to a better user experience using principles of UX design. User research is also a passion of mine, so if your organization is invested in really understanding user-needs, feel free to connect. I am available and open to full-time, contract, and remote roles if you aren’t based in Atlanta.
testimonials
Cassy, Director of UX
Gwendolyn is a very talented UX Designer that I have had the privilege of mentoring through DesignLab. She has a solid design process that delivers research-based, user-focused solutions. Gwendolyn is amazingly organized, brings passion and energy to all our interactions, and is great at incorporating feedback. I am looking forward to the opportunity to work with Gwendolyn someday.
Alicja, Product Designer
Gwendolyn is a brilliant designer whose amazing personality makes collaboration a pleasure! She's always open to suggestions and knows how to make the most of the feedback she's getting. Gwendolyn's strengths are logical thinking, understanding of the user needs, and the ability to create impressive UI.
Gwendolyn would be a great addition to any team. I hope we will cross paths once again!
Scott, Student Success
I had the pleasure of working with Gwendolyn in a setting that involved numerous teams and partners. She was instrumental in making sure that the multiple teams working on projects were collaborating, streamlined, and continuously moving toward shared goals and benchmarks. Gwendolyn has a unique ability to work with a wide variety of personalities and groups.
resume
resume
I am a passionate User Experience/ Product Designer with a background in instructional design, training design, and team management. Using UX principles throughout my career, I have successfully contributed to distributed global teams with a focus on improving user experience in employee training programs, customer success, and scalable document management systems.